Virgin Mobile can bite me!

After the hellish experience at the Court Recorder the other day, one would think that I've had my share of shitty attitudes from underpaid "service" personnel. But NOOOOOOO.

I look at my bank account today to see a $69.99 charge from VirginMobile for no apparent reason. Well, I know that they've charged me for the replacement phone I got last month, even though they shouldn't have. So, I call the assholes in Customer NO Service and ask that the $69.99 be refunded immediately. The little girl I was so lucky to get informed me that Virgin didn't give refunds and that was that. After about 5 minutes of telling her that she is totally clueless and that I would indeed get a refund since I HAVEN'T BOUGHT ANYTHING, she finally understands that it was for a replacement phone, DUH, like I said. So she hems and haws and puts me on hold 3 times them finally comes back and says, well, it'll take 4 days to get a refund. So solly cholly.

So, I ask for a Supervisor. Like, deja vu! It's totally, like, I've done this before! Probably because I HAVE done this before with Virgin. They suck, suck, suck.

So I get this bitch assed woman on the phone who informs me that it's MY FAULT that they have charged me for another phone because I clearly did not put the correct VMU# on the box. I said that I beg to differ, I know what a VMU is and I know I put the correct # on ALL sides of the box I mailed the phone back in and if it was wrong, it's because the CSR gave me the wrong VMU#. She challenged me AGAIN and said it was my fault and I'll just have to wait for Virgin to get around to refunding me. I hung up on her before I called her a fucking bitch.

THEN I get a snippy little email from them again informing me that they can't give me a refund, but if I call my bank, get them to conference call Virgin and have an authorization over the phone, THEN they can give me a refund. WTF? So, shortly thereafter, this snot nosed little punk ass boy calls me and informs me yet again that if I hadn't screwed up the VMU, then Virgin wouldn't have charged me for another phone. He then reiterates the email message but adds that if I can get the fax # for my bank, then they can fax a funds release form. WTF?? After a few choice words to him, I hung up before I called him a punk ass little bastard, threatened to kick his punk ass and got myself in a lawsuit for terroristic threats.

I choked down a small portion of my dinner which I didn't want anymore and then called Virgin back to tell them that I can't get ahold of my bank until tomorrow and none of this is acceptable in the first place. I got an "Escalated Call Specialist" named Carmen who finally did take responsibility for this whole mess and tracked down the problem. Unfortunately, she can't fix the problem, but at least she did her fucking job. Miracle!!

When did Customer Service become Fuck You No Service, anyway? Is it totally impossible to get decent service at all anymore? Do companies not understand the concept of customer retention? I've dropped so many companies for shitty service: ATT, Rich's-Macy's (Federated Dept Stores), Holiday Inn Decatur, numerous restaurants, numerous internet hosting companies, the list goes on. It's a pain in the ass to drop things like long distance or your favourite store, but how else do you get the attention of the companies who wronged you? Calling doesn't help. Emailing doesn't help. Writing letters doesn't help. Reporting to the BBB Online only helps by virtue of getting a response, but it rarely corrects the situation.

Now, I'm forced to either put up with Virgin's shitty customer service or drop them and lose the $70 I just spent on a fucking phone [their actual phone service is great, btw, it's a shame the rest sucks ass]. Heaven forbid that the goddam cell companies be forced to standardize the fucking hardware. Nope, to change providers you gotta buy new hardware. The amazing thing is: sheeple put up with it. Even the famous "number portability" scheme is a lie. Only certain numbers in certain areas with certain providers are portable and even then your area code is NOT portable. It's all a lie, but the sheeple just sigh, pay the fees, sign the contracts and keep buying new phones without a grumble or complaint.

I wonder what sheeple would say if they had to buy a new TV every time they got a new channel on the Dish? Or if they had to buy a new home phone with each and every move? Or if they had to buy a new car every time they wanted to use a different gas? [I would use computers as an example here, but PeeCee users DO tend to buy a new computer everytime they upgrade the OS even though it's usually not necessary. Sheeple!!]

What the fuck ever. I'm so tired of being dicked over and treated like I'm a stupid asshole everytime I call a customer "service" number. Am I the only person who is sick of it? I must be, judging from the total lack of concern from CSRs everywhere. If more people complained and/or stopped using companies with the shitty service, maybe the companies would straighten up?

Put your money where your mouth is and maybe things will change! Just a thought.

Posted by Misangela at August 24, 2004 10:46 PM